Website & service terms.

1. About the service

“Christian Marshall Fitness”, “we” and “us” refer to the fitness and coaching service operated from Malta. Contact us at chrismarshallbookings@gmail.com or +356 79640967.

2. Eligibility and accurate information

You must be legally able to enter the agreement relevant to the service. If you are under the age at which you can enter it yourself, a parent or legal guardian must arrange the service with us. Information supplied for bookings, payments, safety and program design must be accurate and kept up to date. Do not use another person’s account or payment details without authority.

3. Consultations and bookings

• A booking is confirmed only when the website shows confirmation after email verification and the booking is saved.
• Use the rescheduling flow or contact us as soon as possible if you cannot attend.
• A consultation is an opportunity to discuss goals and services; it does not by itself guarantee acceptance into coaching or reserve a paid package.
• We may need to move or cancel a slot because of illness, availability, safety or circumstances outside reasonable control. If that happens, we will try to offer a suitable alternative.

4. Prices and payments

The price, currency, plan and any full, split or per-session structure are shown before payment. Stripe processes card payments on its hosted Checkout service; this website does not store card numbers. A service is treated as paid only after Stripe reports a completed, paid transaction. Do not refresh or repeat a payment because you are uncertain about its status—check the confirmation first or contact us.

Client-specific payment schedules shown inside the portal apply to that client. A failed or incomplete payment does not count as payment. Any additional bank, card-provider or currency-conversion charge is governed by the provider that imposes it.

5. Custom diet and training programs

• The program is prepared using the information submitted through the paid intake form.
• You must use the same email as the verified checkout and provide enough accurate information to design the program.
• The stated “within a few days” delivery period is an estimate that begins after both cleared payment and a complete intake are received.
• The program is personalised for the buyer and is licensed for that person’s private, non-commercial use. Do not sell, publish or distribute it.
• Tell us promptly if the delivered file cannot be opened or appears incomplete so the delivery issue can be checked.

6. Cancellations, refunds and consumer rights

Any service-specific cancellation or refund condition presented to you before purchase forms part of the agreement. Contact us promptly if you want to cancel, change or question a purchase. Eligibility for cancellation, a refund or a statutory withdrawal remedy depends on the service, when performance began, whether digital or personalised content has been supplied, and applicable Maltese and EU consumer law. Nothing in these terms removes a mandatory consumer right or remedy.

7. Training and health responsibility

Training and nutrition involve individual risks and results vary. Website content, consultations and programs are fitness-coaching information, not medical diagnosis or treatment. Before starting or changing exercise or diet, obtain appropriate medical advice if you are pregnant, injured, unwell, taking medication, have an allergy or medical condition, or are unsure whether an activity is safe.

Stop an activity and seek appropriate help if you experience pain, dizziness, breathing difficulty or another concerning symptom. You are responsible for using suitable equipment, safe surroundings and correct technique, and for telling us about relevant limitations. These terms do not exclude or limit responsibility where doing so would be unlawful.

8. Client accounts

Keep portal credentials confidential and tell us promptly if you think an account has been accessed without permission. We may suspend access to protect the account, investigate misuse, maintain the service or enforce these terms. Portal logs and progress features support coaching but are not medical monitoring or an emergency service.

9. Acceptable use

You must not:

• attempt to bypass verification, payment, account or administrative controls;
• interfere with the site, introduce malicious code, scrape protected areas or test security without written permission;
• use forms to harass, mislead, impersonate or send a referral without the friend’s agreement;
• upload or submit unlawful material, or content you do not have the right to provide; or
• copy or commercially exploit site content, branding, plans or portal material except as the law permits.

10. Website content and third parties

We aim to keep information accurate and the service available, but pages, schedules and features may change and uninterrupted access cannot be guaranteed. Links and integrations operated by Stripe, Google, Meta, WhatsApp or other third parties are governed by those providers’ own terms and notices. We are not responsible for third-party services beyond the responsibility imposed by law.

11. Responsibility

Each party remains responsible for loss that applicable law makes them responsible for. To the extent the law permits, we are not responsible for indirect or unforeseeable loss, loss caused by inaccurate information you supplied, misuse of a plan, third-party outages, or circumstances outside reasonable control. Nothing here limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability or consumer remedy that cannot legally be limited.

12. Privacy

The Privacy & cookies notice explains the data used for forms, bookings, payments, intake, referrals, the portal and optional measurement. Optional analytics and marketing choices can be changed at any time using the footer’s Cookie settings control.

13. Changes and applicable law

These terms may be updated for service, operational or legal changes. The date above identifies the current version. Maltese law applies, subject to any mandatory protections and forum rights you have as a consumer in your country of residence. Contact us first if a dispute arises so we can try to resolve it.